SoMa Animal Hospital's Financial, Late and Cancellation policies
1. Financial Policy:
Payment is due in full at the time that services are rendered or performed. We do not bill or invoice for services. We accept cash, Visa, Mastercard, Discover, American Express and Care Credit. We do not extend credit. All open invoices are sent to collections after 45-days. All insurance is third-party, and we do not prepare claims in house. We will send medical records to insurance companies by request. We are happy to provide written and verbal estimates for costs associated with treatment plans.
2. Late Policy:
We strongly believe in providing our clients and their pets the full attention and time with the doctors that they deserve. We appreciate it if you could call us in the event you may be late. However, if you are 10 or more minutes late to your appointment, your appointment may be forfeited and canceled. Depending on the capacity of our hospital, your appointment may be subject to rescheduling.
3. Cancellation Policy:
We understand that life sometimes gets in the way and you can't always make your scheduled appointment. To help us out, we kindly request that you give the hospital at least 24-hours notice prior to canceling or rescheduling an appointment. We require 3 day notice for surgical or dental cancellations. Same-day cancellations for ultrasounds result in full service fee. Doing so ensures that we can make time available for another pet in need.
4. Prepayment Policy for No Call No Shows
If any client has 2 no call no shows in the calendar year (January-December) an $95 nonrefundable deposit is due at the time the next appointment is scheduled. This $95 will be applied to that appointment upon checkout. If the client no call no shows, the deposit is NOT refundable. If you need to reschedule your appointment, we are requiring at least a 24 hours notice. If you put a deposit down and give at least 24 hours’ notice to reschedule, that deposit will be applied to the rescheduled appointment or refunded if preferred. If SoMa Animal Hospital has to cancel or reschedule your appointment for any reason, we can either refund any deposit paid or reschedule and apply the deposit at that time. You will not be penalized for our changes to the schedule.
5. Prepayment for Surgeries & Anesthetic Procedures
Effective immediately, we are requiring a 50% deposit at the time of scheduling any surgery/anesthetic procedure. The deposit will be applied to that procedure upon checkout. If a client no call no shows, the deposit is NOT refundable. If you need to reschedule your procedure, we are requiring at least 3 business days’ notice. If you put a deposit down and gave at least 3 business days’ notice, that deposit will be applied to the rescheduled procedure. If we have to cancel or reschedule your procedure for any reason, we can either refund any deposit paid or reschedule and apply the deposit at that time. You will not be penalized for changes we make to the schedule. If the doctor makes the recommendation to postpone the procedure you will NOT be penalized, the deposit will be applied to the rescheduled time.
6. Consent to Treat:
By bringing your pets to us, you authorize SoMa Animal Hospital to render medical care for your pet(s) as deemed necessary by a veterinarian. You understand in doing so, no guarantee can be given to the outcome of medical treatments and/or surgeries and take responsibility to comprehend any risks involved. You authorize SoMa Animal Hospital to render care and provide the supplies and medications necessary, knowing that in some cases certain drugs may be used off-label.
7. Pharmacy Refills:
Please plan ahead and give us 48 hours to prepare any medication refills that your pet needs. A 48 hour notice is required to give your doctor time to review your pet’s medical record, make sure no changes are needed to the prescription, and approve the refill. In addition, it also gives our staff time to fill the prescription. For the safety of your pet, certain medications require blood testing and checkups at specific intervals in order for your pet to continue on the medication.
8. Pharmacy Refunds:
Any prescription medication that has left the building, regardless of whether or not it has been opened, CANNOT BE RETURNED. As all of our medications are regulated by the Federal Drug Administration (FDA) we are subject to the same dispensing laws as human pharmacies.